Refunds / Cancellation Policy

Services

Appointments or individual classes

We highly appreciate if you notify us of any change in date or cancellation of your appointment via phone, whatsapp, email or chat. For changes and cancellation of appointments a minimum of 6 hours notice is required. This time is important for us to be able to manage our schedule well, out of respect for our clients who could have that time and the time of our therapists.

Appointments that are not informed of the change or cancellation in the stipulated time, will be charged 50% of the treatment on your next visit.
Thank you for understanding that our time is valuable as well as that of our clients. Time is a treasure and it cannot be recovered, let’s make good use of it.
If you have booked through our online reservation system, the refund of the corresponding amount will be made by the same means, if it is before 6 hours it will be 100% or if it is after that term it will be 50%. To do this, you must contact Dellicare.

You can find more information about our policies on our website www.dellicare.com.

Pre-paid group classes or workshops are refundable

If you are unable to attend a class or workshop due to circumstances beyond your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us 24 hours prior to the session start date. However, we charge a 3% cancellation fee. This cancellation fee can be avoided if you opt for a service credit instead of a refund. NOTES: The cancellation fee of 3% covers the bank charges that such refund may cause.
If we are notified after the session or workshop has started, we can only give you credit for another program. This credit is non-transferable. There would be no cash refund.
There is no refund for simply changing your mind! Since the classes or workshops have a number of participants established before the start, which in case of late cancellation could not be covered.
This is not negotiable.

products
RETURNS

If you have received an order and are not satisfied with any of the items, you can request a return. As long as you meet the conditions that you can read below. Conditions for accepting returns. Dellicare (Organic Lifestyle S.L.), reserves the right to demand compensation to compensate for possible damages suffered by the goods, as well as to recover the direct costs caused by the return. Dellicare will only accept the return of the merchandise if: 1- Within the period set for that purpose by the Law (10 calendar days), the buyer exercises his right of resolution. Dellicare will accept the exercise of the aforementioned right only and exclusively when the merchandise was in the same state in which it was delivered and ready for sale, with its corresponding original packaging and in perfect condition. 2- If the merchandise is defective, according to the provisions of the Defective Products Law, Dellicare will immediately replace the product with an identical one. 3- Dellicare will also proceed to return the amount of the merchandise when, due to causes not attributable (whether direct or indirect) to it, it is unable to serve it. 4- Dellicare will accept the return of the merchandise when for reasons attributable to it, the requested product does not correspond to the one requested by the customer. 5- If you want an exchange or alternative item, you will have to place a new order. In case of controversy or conflict that may arise from the interpretation or fulfillment of these Particular Conditions of Purchase, they will be resolved before the Courts and Tribunals of Madrid Steps to follow: Request a return via e-mail to orders@dellicare.com at within 10 calendar days from the date the order was received by the Courier company. Please, let us know in this e-mail the order number and the reason why you are returning the item. Once your return request has been received, we will contact you. to indicate the steps to follow in said return. Then and always within 5 working days of your request, our Courier company will pick up the item at the time you indicate. Transportation costs will be paid by the customer. If you prefer, you can send it with another courier or logistics company, postage paid by the customer. Then prepare the package to be collected in its original packaging, and make sure that the labels have not been torn off and the item has not been used or tampered with. The return must meet these conditions to be accepted. Once the item has been received at our offices and thoroughly inspected, we will send you an e-mail informing you of the acceptance of the return.

From this date, within a maximum period of 30 calendar days, the purchase amount will be reimbursed except for transport costs, both shipping and return, which will only be returned if Dellicare is responsible for the cause of return. of the product. The average reimbursement time after receipt of the merchandise in our offices is three working days. The refund will be made through the means of payment that you used in the purchase, except in the case of having paid cash on delivery. In this case, the refund will be made via bank transfer, the expenses caused by the cash on delivery will not be paid. If you do not comply with any of these conditions, we will contact you to offer you the option of returning items that have not been accepted. All expenses generated by this return, including the transport of these items, will be at your own expense. If you do not accept this condition, Dellicare may retain the items and the amount thereof.